Returns & Refunds

At Luxe Designs, every item is carefully personalised to order, making each piece unique to you.

Personalised Items

As your order is custom-made using the personalisation you provide, we are unable to accept returns or exchanges for unwanted items or where incorrect personalisation details have been supplied.

Please ensure all names, initials, dates and spellings are entered correctly before placing your order, as your item will be personalised exactly as provided.

Faulty or Incorrect Items

We take great pride in the quality of our products. If your order arrives damaged, faulty or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item

We'll review your enquiry and work with you to provide a suitable resolution, whether that's a replacement or a refund where appropriate.

Contact Us

If you have any questions about your order, we're always happy to help. Please get in touch via our Contact page, and we'll respond as soon as possible.